Pashmina Shawl – 90x200cm – 100% Cashmere – Grape Leaf

3 reviews for Pashmina Shawl – 90x200cm – 100% Cashmere – Grape Leaf

1. 

   Rated 5 out of 5

   Kathleen M. (verified owner) – 25th April 2023

   Beautiful colour and good quality

2. 

   Rated 1 out of 5

   janet cooper (verified owner) – 19th May 2023

   Terrible customer service! Paid for 100% guaranteed next day delivery and it arrived 5 days later! Have rung and emailed but no reply. Returned the pashmina as disgusted with company and am now waiting for refund. Terrible company will never use again.

   • 

     Paul King – 19th May 2023

     Thank you for your feedback, and we sincerely apologize for any confusion regarding our delivery policy. We completely understand how crucial clear communication is to a seamless shopping experience.

     Looking at the tracking history of your parcel, it was accepted at the post office on the day of the order ( Friday 5th May ), with the next working day being Tuesday 9th May, considering the bank holiday on Monday 8th. As per the tracking details, an attempt to deliver your order was indeed made on Tuesday. Unfortunately, as there was no answer at the delivery address, the package couldn’t be delivered immediately, which caused a delay.

     We can assure you that the parcel was dispatched with the aim of next working day delivery in line with our delivery policy. We understand, however, that our policy on the website may not have explicitly clarified that weekends and bank holidays are excluded from next day delivery, and for that, we apologize.

     We value your feedback greatly and will be making amendments to our website to prevent any future misunderstandings about our delivery policy. We appreciate your patience and understanding in this matter.

     In the future, should you choose to shop with us again, we’re committed to providing a smooth, pleasant experience for you.

     Best regards,
     Paul
     MyPashmina Customer Service Team

     • 

       Paul King – 20th May 2023

       I was reviewing the emails to see if we were slow to respond and we have not received any emails from the email address used on the order. I also searched with the order number and the name and could not find anything. It could be a technical issue in that case, and I would love to find out more so we can fix whatever went wrong here, and be better in future.

3. 

   Rated 5 out of 5

   Anonymous (verified owner) – 29th May 2023

   Excellent service